Return and Refund Policy

Oct 7, 2026 · 

Overview

You can return unworn items within 30 days of delivery for a refund or exchange. We want you to love your fit, so if something isn't right, we'll help.

Return window	30 days from delivery
Condition	Unworn, unwashed, tags attached
Refund to	Original payment method
Refund time	5–10 business days after we receive it
Exchanges	Free size or colour swap, subject to stock

What can be returned

To be eligible, an item must be:

• Returned within 30 days of delivery
• Unworn, unwashed and free of odours, stains, makeup or pet hair
• In its original packaging with all tags attached

You can try leggings on at home over underwear to check the fit. Items that show signs of wear or exercise can't be accepted, for hygiene reasons.

Not returnable

• Items bought on final sale or marked non-returnable
• Gift cards
• Items returned without an approved return request

How to return

1. Email :support@halaracomfort within 30 days of delivery with your order number and the item you're returning. Tell us if you'd like a refund or an exchange.
2. We'll reply within 2 business days with return instructions and the return address.
3. Pack the item securely in its original packaging with tags attached.
4. Ship it back and send us the tracking number.
5. Once it arrives and passes inspection, we'll email you to confirm your refund or send your exchange.

Please don't send items back without contacting us first. Packages sent without an approved request can't be processed.

Refunds

We refund the item price to your original payment method within 5–10 business days of receiving your return. Your bank may take a few extra days to show it. Original shipping fees are not refunded.

Exchanges

Need a different size or colour? We'll send the new item free of charge once we receive your return, as long as it's in stock. If it's sold out, we'll refund you instead.

Return shipping costs

You pay return shipping unless the item arrived damaged, faulty or wrong. We recommend a tracked service, because we can't refund parcels lost on the way back to us.

Damaged, faulty or wrong items

If your order arrives damaged or you received the wrong item, email us within 7 days of delivery with your order number and a photo. We'll send a replacement or a full refund, including shipping, at no cost to you.

Late or missing refunds

If you haven't received your refund after 10 business days, check with your bank first, then contact us.

Contact us

Halara Comfort Email: support@halaracomfort Return address: provided with your approved return request