Privacy policy
Who we are
Halara Comfort "we" sells activewear online at [yourstore.com]. This policy explains what personal information we collect when you visit or buy from our store, how we use it, and the choices you have.
By using our store you agree to this policy. Questions? Email us at support@halaracomfort.com
Information we collect
What you give us
- Contact details: name, email, phone number
- Order details: billing and shipping address, items bought, sizes and colours
- Account details, if you create one: login email and password
- Messages you send us, such as support emails or reviews
Card payments are processed by Shopify Payments or other payment providers. We never see or store your full card number.
What we collect automatically
- Device and browser type, IP address and approximate location
- Pages you view, products you click and how you reached our store
- Cart and checkout activity
This comes from cookies and similar technologies (see below).
What we receive from others
- Payment providers confirm whether a payment went through
- Shipping carriers send delivery and tracking updates
- Ad platforms may tell us which ad brought you to our store
How we use your information
- Process, ship and track your orders
- Handle returns, exchanges and refunds
- Answer your questions and give customer support
- Send order confirmations and shipping updates
- Send marketing emails or texts, only if you opt in; you can unsubscribe at any time
- Improve our store, products and ads
- Prevent fraud and keep our store secure
- Meet legal, tax and accounting obligations
We do not sell your personal information.
Cookies and who we share data with
Cookies. We use cookies to keep your cart working, remember your preferences and measure how our store performs. Some cookies come from ad and analytics partners. You can block or delete cookies in your browser, but some store features may stop working.
Who we share data with. We share only what each provider needs to do its job:
|
Who |
Why |
|---|---|
|
Shopify |
Hosts our store and checkout |
|
Payment providers |
Process your payment |
|
Shipping carriers |
Deliver your order |
|
Email and SMS tools |
Send order updates and opted-in marketing |
|
Ad and analytics partners (e.g. Meta, Google, TikTok) |
Measure and show our ads |
We may also share information if the law requires it, to protect our rights, or if our business is sold or merged.
Your rights
Depending on where you live, you can ask us to:
- See the personal information we hold about you
- Correct or update it
- Delete it
- Stop using it for marketing
- Opt out of targeted advertising, or the "sale" or "sharing" of data as defined by some US state laws
Email support@halaracomfort to make a request. We will reply within 30 days and may need to confirm your identity first. If you are in the EU or UK, you can also complain to your local data protection authority.
How long we keep it
We keep order records for as long as tax and accounting laws require. We keep other information only as long as we need it for the purposes above, then delete it.
Security
We use Shopify's secure checkout and encryption to protect your data. No online service is 100% secure, so please keep your account password private.
Children
Our store is not meant for children under 16. We do not knowingly collect their personal information.
International transfers
Our service providers may store and process your information in other countries, including the United States. When we transfer data out of the EU or UK, we rely on approved safeguards such as standard contractual clauses.
Changes to this policy
We may update this policy from time to time. The date at the top shows the latest version.
Contact us
Halara Comfort
Email: support@halaracomfort